The Town of Carolina Beach is please to offer this exciting new service to all of its residents wishing to pay their bills and also receive their bills electronically. This is a safe and free service that is being offered by the town and we look forward to having many residents using this new system.
Listed below are directions that you may print from your browser on how to register your account, view and pay your bill. All you need is a copy of your paper bill to register and a credit or debit card to pay online. To receive your bill electronically, all you will need is a valid e-mail account.
1. You will enter the site one of two ways by typing into your
internet browser either:
www.carolinabeach.org
and then
clicking on the Pay Bill link, or by accessing the site directly at
www.carolinabeachbillpay.org
2. Once you have reached the actually bill pay site, you will want
to use the 'Register Here' link to register your account. It is
very important that you have a copy of your water bill infront
of you when you do this as you will need to enter in your
information exactly as it appears on your water bill. For
example: If your address is “100 Anywhere Street” on your
bill, you cannot signup for this service if you type in
“100 Anywhere St.“ Abbreviations are not reconized by this
system. The purpose of this is to make certain that the correct
residents are registered with their correct addresses in the
system. So, please be sure to type in this information correctly
or you will get a response telling you that you have
'INVALID CREDENTIALS'
3. Once you have registered your account and the system says
you are now registered then you will be able to view your bill
and pay online. Once you have registered the next step is to
login using the user name and password you selected during
the registering process. This will be your identifier, so do not
loose or forget this information because your account can only
be registered to one user at a time, so if you forget you will
have to click on the link to request this information, you cannot
simply just re-register that same account. This is done for
security purposes.
4. After entering your username and password into the boxes you
will then see your bill. Upon reviewing your bill you will then
click on the 'PAY BILL' button on the right.
5. Once you click on the 'PAY BILL' button then you will be
instructed to enter your credit or debit cards information.
Again, please enter this information in just as your credit or
debit card statement says to avoid any problems with the
processing of your bill. You will also need to have your actual
card infront of you because you will need to enter the CVV2
number on the back of the card. This is usually a 3-digit
number that is used as added security and identifies that
specific card.
6. Once you have entered in all information and double checked it
for accuracy, you will then need to click make payment. This
will then authorize your card for the amount of your bill, or
whatever amount you have requested. You will then be
returned a confirmation and will need to print this for your
records.
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